Refund Policy

Last Updated: January 31, 2025

1. Introduction

This Refund Policy outlines our refund terms and conditions for app2email services. By purchasing or subscribing to our service, you acknowledge and agree to this policy.

2. Free Trial Period

2.1 Trial Features

app2email provides a comprehensive one-month (30 days) free trial that includes:

• Access to all platform features and functionality
• Limited message capacity for evaluation purposes
• Full WhatsApp Business API integration testing
• Complete access to automation features

2.2 Trial Limitations

The free trial includes all features but has message volume limitations. These limitations are clearly displayed in your account dashboard and documentation.

3. No-Refund Policy

3.1 All Sales Final

All purchases and subscription payments are final and non-refundable. This policy is in place because:

• A comprehensive free trial period is provided for service evaluation
• The service is delivered immediately upon purchase
• Purchased message capacity is made available instantly
• The service can be fully evaluated before purchase

3.2 Subscription Cancellation

While refunds are not provided, you may cancel your subscription at any time. Upon cancellation:

• Your service will continue until the end of the current billing period
• No further charges will be made
• Service will end at the end of the paid period

4. Exceptional Circumstances

While our no-refund policy is strictly enforced, we may consider exceptions in the following cases:

• Unauthorized charges or billing errors
• Extended service outages
• Technical issues completely preventing service access

Such cases will be reviewed individually and any refunds will be at our sole discretion.

5. Dispute Resolution

If you believe you qualify for an exception to our no-refund policy:

• Contact our support team immediately
• Provide detailed information about your case
• Include any relevant documentation or evidence

By purchasing app2email services, you acknowledge that you have read, understood, and agree to this Refund Policy.

app2email is made by Katalina Technologies Pty Ltd